Luke Stevenson  |  +61 (0) 412 62 48 62

I have an aptitude for self-education and technology with more than a decade of experience within engineering roles, specialising in fault investigation and resolution. I enjoy sharing my knowledge with others and taking on challenges to further test and develop my own skills and knowledge.

Skills & Experience

  1. Computer Skills / Programming

    Planning, Designing, Building, Fixing and Improving Software Solutions

    • SQL Database Design, Creation and Management - MySQL, PostgreSQL and SQLite
    • Backend Web Development - Primarily PHP
    • Frontend Web Development - HTML5, CSS3, Javascript, jQuery, AJAX, Bootstrap
    • Content Management Systems - WordPress, etc.
    • API Integration - SMS Gateways, Email Services
    • Version Control - GIT (Github, Bitbucket)
    • Server Management - Ubuntu, Apache, Amazon Web Services
  2. Management & Leadership

    Collaborating and Co-Operating to Achieve Goals

    • Emergency and Disaster Management
    • Team Leadership and Mentoring
    • Project Management, Solution Design and Technical Documentation
    • Vendor Management
  3. Self Education / Skill Development

    Growing, Learning and Teaching

    • Predominantly self-taught
    • Strong drive to expand my comfort zone, to learn new skills to handle new challenges
    • VETAB Qualified as a Small Group Trainer to help develop skills of colleagues
    • Thirst for knowledge
  4. Technical Experience & Aptitude

    Understanding, Applying and Communicating Complex Concepts

    • Over 20 years in Web Development
    • 5 years in a Customer-facing Technical Fault Management Team
    • 4 years in a Tier 2 Fault Management Team
    • 8 years reverse-engineering the Optus HFC Network
    • 5 years in a Tier 1 Network Management Team in the Network Management Centre
    • More than 19 years in Volunteer Emergency Services, with 15 years in Management roles


  1. Technical Director


    2019 - Present

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  2. Lead Developer & Technical Creative


    2016 - 2019

    Along with the 1000heads Sydney team, we have designed, developed and executed a number of builds for our clients which have engaged audiences and impressed stakeholders.

    1. Uncover for UNIQLO

      An award winning campaign secreting unique codes into video which customers could then use to access a microsite and enter into a draw for a voucher to sample the product.

    2. As It Happens for Microsoft Australian Partners Conference

      We built a bespoke content management system and website allowing for the material presented at the Microsoft Conference to enrich the experience for those in attendance, and to broadcast the same content to partners who were not able to attend in person.

    3. Brave Button for Lenovo

      We built a bespoke system, creating an unusual and engaging element at the Lenovo Conference Stand. Visitors were encouraged to press a physical button, triggering a Lenovo Yogabook which spooled through a number of engaging facts about Lenovo and their hardware. The visitor could then freeze a fact, and would be given the opportunity to "Be Brave" and provide their details for an undisclosed purpose.

      The ground team received these entries, and arranged for Lenovo Prize Packs to be delivered to attendee's hotel rooms, to greet them on their return at the end of the day.

    4. Lenovo Dilemma for Lenovo

      Taking inspiration from the classic "Prisoner's Dilemma" originally framed in the 1950's, attendees faced off on two Lenovo Yogabooks and were posed a problem - should they be committing to invest in their technology today, or wait until tomorrow? Dependent on the responses of the two attendees, they received consolation prizes, or were entered into draws for high value prizes drawn at the end of the day.

      This stand was massively popular, resulting in many attendees lining up to take part.

    5. Rewards Easter Egg for Sydney Microsoft Store Launch

      Custom-built Microsoft RFID tags were hidden in the Sydney Store with various prizes revealed when the tag was scanned on a Microsoft Surface.

  3. Freelance Web Developer

    Lucanos Solutions

    2005 - Present

    Working on short term contracts, or on an ad-hoc basis, I provide web development, webdesign, troubleshooting/remedial services and other IT-based services especially those relating to the internet.

  4. Technical Director & Co-Founder

    Lumik Digital

    2012 - 2017

    Establishing a small team of passionate and skilled individuals, capable of competing against establish agencies in the digital realm, we create effective, scalable and efficient solutions to clients. Working directly with clients, or through agencies, we break down the barriers of confusion and terminology, making digital easier to understand and less daunting to try.

    As avid users of the internet, along with all things technical, we understand the strengths and weaknesses of the various systems or networks available to weave together a solution to any business need, and develop systems leveraging the power of these products whilst avoiding the pitfalls of their shortcomings.

  5. Instructor

    Nexgen Codecamp

    2016 - 2019

    The workplace has changed rapidly over the last ten years, and the education system is struggling to keep up through developing the STEAM (Science, Technology, Engineering, Arts & Mathematics) curriculum.

    Recognising that schools, teachers and students would benefit from the experience, skills and knowledge of professionals within industries related to these areas of study, Nexgen Codecamp was formed.

    Initially focusing on the fundamentals of programming, in a widely used language (JavaScript), and teaching during school holidays, the business has expanded its courses to include robotics, web development, 3D printing, and a number of other emerging technologies. The instructor pool has also expanded, bringing onboard professional teachers, technicians, and educational specialists.

  6. Senior Full Stack Developer

    Jaywing Australia

    2018 - 2019

    Joining the Australian team of Jaywing (a UK-based agency), I was contracted to plan and execute a number of highly customised website builds, predominantly based on the WordPress platform. Through this role, I also gained experience working with Marketo, WooCommerce, and Magento.

  7. Chief Technology Officer


    2017 - 2018

    Sourcr was a Sydney-based startup attempting to revolutionise the way Employers worked with Recruiters to find the best Candidates to join their team. I was engaged by Sourcr to provide consulting services during the initial development of their concept, and to manage the quality assurance and delivery working with an overseas development house to create the initial “beta” platform.

  8. Senior Web Developer

    Publicis Health

    2011 - 2012

    Joining the newly established Publicis Healthware International team, I was part of a small group developing IT solutions for a number of global and well-known healthcare and pharmaceutical companies. We develpped iPad-based training and product education packages, along with campaign-based websites for public, industry and internal use.

  9. Network Engineer


    2004 - 2009

    Surveillance of the Optus National and International telecommunications networks. Rapid investigation, diagnosis and resolution of Network issues. Handling of escalated and sensitive enquiries from major customer and external agencies.

  10. Intranet Solution Engineer



    Undertook a 3 month project to develop an intranet solution to assist with knowledge management within the Optus Networks division.

    This incorporated interviewing representatives for all involved groups, designing an infrastructure to deliver the requirements (based on Open-Source projects and packages), creation of a central hub for these solutions using a Content Management System (and developed in XHTML and CSS for standards compliance) so as to produce a single point of reference for all content.

    The benefits, at a morale level and at a financial level were proven through this project and the associated feedback, the final solution was not implemented due to budgetary limitations beyond the control of the project group.

  11. Project Co-Ordinator (Senior Analyst)


    1999 - 2004

    Support of two Customer Fault Management centres, comprising over 200 people in Sydney and Melbourne. Creation of technical documentation, work instructions, training material and reporting. Analysis of fault trends and patterns to identify underlying root causes. Liaison with vendors and internal customers to resolve root causes. Direct management and supervision of a team of six other Project Co-Ordinators. Escalation and handling of escalated and sensitive customer complaints and service difficulties. Creation and support of a number of internal database driven websites and tools.

  12. Customer Fault Management Consultant


    1998 - 1999

    First-level technical support service for customer faults and service difficulties. Direct handling of upset and irate customer complaints. Investigation, diagnosis and resolution of service difficulties.

    Working within the Customer Fault Management (CFM) group on a 24/7 rotating roster, I provided a first point of contact for customer faults and technical enquiries with regards to the Local Access Telephony product. I performed first level investigation and diagnosis of faults, then applied a resolution, provided customer education or escalated to an internal group for action.

    • Managing customer complaints, sometimes involving an irate or upset customer.
    • Communicating with many customers (internal and external) with differing levels of technical aptitude and experience to communicate the details of the problem and gain further information and assistance to develop a solution.
    • Education and development of members of my team on the technical and procedural guidelines and resources governing this role.
    • Preliminary reverse-engineering of the Cable (Hybrid Fibre Coaxial) Network to develop working guidelines and procedures to expedite the diagnosis of faults and the handling of their resolution.
    • Analysis and reporting on workplace statistics (Fault Data, ACD Call Records, etc.) to accurately record the performance of our team, and other teams in the group.

Volunteer Employment

  1. Brigade President

    Pearl Beach Brigade, NSW Rural Fire Service

    2021 - Present

    In this position, I worked with the Brigade Captain to develop strategies and processes for the management of membership within the Brigade.

  2. Brigade Secretary

    Pearl Beach Brigade, NSW Rural Fire Service


  3. Firefighter

    Pearl Beach Brigade, NSW Rural Fire Service

    2017 - Present

    I joined the Rural Fire Service to explore and develop additional skills, to assist in the development of my fellow volunteers through sharing the training and experience I have received through NSW SES, and to assist the community in a more direct manner during bushfire emergencies.

  4. Duty Officer

    Ku-Ring-Gai Unit, NSW State Emergency Service

    2017 - 2019

    The Duty Officer is responsible for the immediate investigation, triage, tasking and management of requests made to the SES Unit for operational response.

  5. Contributing Developer - Lighthouse (Chrome Extension)

    Ku-Ring-Gai Unit, NSW State Emergency Service

    2017 - Present

  6. Deputy Unit Commander

    Ku-Ring-Gai Unit, NSW State Emergency Service

    2014 - 2019

    Advancing to the position of Deputy Local Controller, I am now responsible to my Local Controller for all aspects of the Rescue section within my local unit. I am assisted in this task by my Rescue Co-Ordinator and Deputy Rescue Co-Ordinator.

    Extending to strategic aspects of Unit management and planning, including developing plans for Unit recruitment, management of members, and execution of our duties under appropriate legislation, this role bears more responsibility and accountability than most of the volunteer positions I have held previously.

    This role's focus consists of both the delivery of emergency assistance to members of the community, as well as driving the culture within the organisation to engage, motivate, retain and develop our volunteer members.

    • Team management, mentoring/coaching/training.
    • Large scale incident and disaster management.
    • Identification of opportunities for Unit development and development of plans to facilitate same.
  7. Rescue Officer

    Ku-Ring-Gai Unit, NSW State Emergency Service

    2013 - 2014

    As the head of the Rescue (Field Operations) Section of the Ku-Ring-Gai Unit. In this role I am responsible for the management, training and support of all volunteer members who take part in SES Operations. The Rescue Section comprises around 70 members and around 80% of the full unit strength.

    This role's focus consists of both the delivery of emergency assistance to members of the community, as well as driving the culture within the organisation to engage, motivate, retain and develop our volunteer members.

    • Team management, mentoring/coaching/training.
    • Large scale incident and disaster management.
    • Identification and encouragement of leadership potential within the section.
  8. Rescue Team Leader

    Ku-Ring-Gai Unit, NSW State Emergency Service

    2010 - 2013

    As part of the Field Operations/Rescue Division of the Ku-Ring-Gai Unit. In this role I was responsible for the management, training and support of a team of 15 members, spanning various levels of experience, and skills. This includes management in the field, on job sites and during major operations, as well as management of their personal development and coaching to ensure that they gain the skills and experience required of a volunteer rescue member.

    • Team management, mentoring/coaching/training.
    • Supervision of members on jobsites and during major events.
    • Identification and encouragement of leadership potential within the team.
  9. Deputy Rescue Officer

    Ku-Ring-Gai Unit, NSW State Emergency Service

    2004 - 2009

    As part of the management group for the Rescue division of the Ku-Ring-Gai Unit, which comprises around 70 members, I was responsible for direct management of crew members when on jobs, higher level management of crews and resources during field operations and the training of members.

    • Management of teams and other resources throughout a designated area during operational periods.
    • Supervision of training within the department, including delivery of training sessions and individual coaching.
    • Coordination of Team Leaders and to ensure coverage 24hrs a day, 7 days a week.
  10. Rescue Team Member

    Ku-Ring-Gai Unit, NSW State Emergency Service

    2002 - Present

    As part of one of the teams forming the Rescue division of the Ku-Ring-Gai Unit. In this role I take part in SES field operations. As a team member I maintain, operate and train in the use of various pieces of rescue and first aid equipment.

    • Establishing order from chaos. Working within a team, or taking command of a situation as needed.
    • Managing stressful and dangerous situations, both within myself as well as assisting other members of the team or community to deal with their own reactions to these situations.
    • Providing one-on-one coaching, or group instruction on technical and practical skills to ensure that their skills development continues throughout their time in the position.